Privacy Policy

Effective Date: August 30, 2025

Vicoast Real Estate Services, Inc. (“we”, “us”, or “our”) provides this Privacy Policy to explain how we collect, use, disclose, and protect personal information when you visit or interact with vicoastre.com (the “Site”) or submit information via our online forms and other services.

1. Information We Collect

We collect information directly from you, automatically when you use the Site, and from third-party sources:

• Personal Information You Provide: name, email address, phone number, mailing address, property address, loan or mortgage details, and other information you include in contact or application forms.
• Automatic/Technical Data: IP address, browser type, operating system, pages visited, referring URLs, device identifiers, and analytics data collected via cookies and similar technologies.
• Third-Party Data: information from third-party services you connect to (e.g., credit reporting agencies or other service providers when you apply for mortgage services), and public records where applicable.

2. How We Use Your Information

• Provide, operate, and maintain our services and website;
• Respond to inquiries and process requests submitted through our contact forms;
• Evaluate your eligibility for mortgage and lending options and facilitate communications with lenders and partners;
• Send transactional communications (confirmation emails, status updates) and, where consented, marketing communications;
• Improve and personalize the Site and our services, and analyze usage to enhance performance;
• Comply with legal and regulatory requirements, prevent fraud, and protect our rights and property.

3. Legal Basis for Processing (If Applicable)

Where required by law (for example, for users in the European Economic Area), our legal bases for processing personal information include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (such as improving our services and preventing fraud).

4. Sharing & Disclosure

We may share personal information with:

• Service providers and vendors who help deliver our services (e.g., CRM providers, email providers, analytics).
• Affiliated companies, lenders, brokers, title companies, or other parties when needed to evaluate or process mortgage or real estate transactions you request.
• Government, regulatory, or law enforcement agencies if required by law or to respond to legal requests.
• Third parties in connection with a corporate transaction (merger, sale, reorganization), subject to appropriate protections.

5. Cookies & Tracking

We use cookies, web beacons, and similar technologies to operate the Site, remember your preferences, and track analytics. You can control cookie settings through your browser; however, disabling certain cookies may affect Site functionality.

6. Your Choices

• Access & Correction: You may request access to or correction of personal information we hold about you by contacting us (see Contact Information below).
• Opt-Out of Marketing: You can opt out of marketing emails by following the unsubscribe instructions in those messages or by contacting us.
• Do Not Sell My Personal Information: If you are a California resident and wish to exercise your rights under the California Consumer Privacy Act (CCPA), including the right to opt-out of the sale of your personal information, please visit: Do Not Sell My Personal Information. (Replace the link with your vendor/tool or a page that helps users opt-out.)

7. California Privacy Rights (Shine the Light & CCPA)

California residents have additional rights under California law, including the right to request information about personal data collected and shared in the prior 12 months and the right to request deletion of personal information, subject to certain exceptions. To exercise these rights, contact us using the information below. We will respond in accordance with applicable law.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no security measure is impenetrable. We cannot guarantee the security of information transmitted to or from the Site.

9. Retention

We retain personal information as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of other sites. We recommend reviewing the privacy policies of any site you visit.

11. Children

The Site is not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to request deletion.

12. International Transfers

We are based in the United States. If we transfer personal information outside your jurisdiction, we will protect it in accordance with this Policy and applicable law.

13. Changes to This Policy

We may update this Policy from time to time. The “Effective Date” above will reflect the date of the latest revision. Material changes will be posted on the Site or otherwise communicated as required by law.

14. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

• Company: Vicoast Real Estate Services, Inc.
• Email: Info@vicoastre.com
• Phone: (408) 662-8587
• Mailing Address: 1777 Hamilton Ave, Suite 2170, San Jose, CA 95125

15. Regulatory & Licensing Information

Vicoast Real Estate Services, Inc. is licensed as a Real Estate Broker by the State of California. CA DRE #02053471 | NMLS #2159154. Verify at NMLS Consumer Access.

Note: This Policy is a general template intended for informational purposes only. It does not constitute legal advice. You should consult with legal counsel to ensure compliance with federal, state (including California privacy laws), and local requirements specific to your business and operations.